There are lots of Cruise companies who do what we do. They market the same ships and by and large represent the same Cruise Lines.
When we decided to create a new cruise company in 2016, we did so in the belief that the market needed a company that offered more to customers. The Cruise Pro set out with the aim of providing a level of service excellence, professionalism and competitiveness that was not readily available. We decided to partner with the largest independent travel company in the UK: Hays Travel, a well-respected business with some 180 branches around the country and an annual turnover of more than £800 million annually.
Unlike Hays Travel, The Cruise Pro specialise only in cruise holidays. Our staff are knowledgeable, friendly and experienced. Thanks to our private, family owned business model, we are totally independent. This means that we can offer the very best unbiased advice, and obtain the lowest prices possible for our clients.
For most people price is a major factor in organising a holiday. We guarantee that we will always attempt to beat any other written quotation our clients receive, without compromising our ability to provide outstanding service. And we offer a number of other benefits and advantages beyond low prices:
All our clients are allocated the same staff member from day one. They will deal with every aspect of your booking, including advice on destinations, cruise lines, cabin types and value for money options. This arrangement remains in place for your entire booking process with us. Follow ups after our clients return from their holiday are standard practice, and help us ensure our customers enjoy the best cruise experiences possible.
Outstanding professional service is the cornerstone of our business philosophy, and the single most important element in growing our company. Our management and staff have over 80 years’ combined experience in the cruise industry, something which is quickly evident to our clients due to our in-depth knowledge of virtually every cruise ship we market.
Thanks to our growing reputation for service, product and price excellence, our client base continues to grow.
Our commitment to supplying the best possible cruise holiday at the lowest possible prices, alongside exceptional levels of service, ensures that this trend will continue into the future.
Our bespoke cruise division specialises in creating cruise holidays that offer shore tours and hotel stays in some of the world’s most luxurious and exotic locations.
Our packages are entirely tailored to our client’s requirements, letting you find the perfect balance between days at sea and on land. From incredible train journeys to African safaris, and river trips down the Zambezi or the Amazon, anything is possible!
The Cruise Pro is financially secure and is ABTA and ATOL protected. Members of ABTA are governed by ABTA’s code of conduct. Our client’s money is fully protected, in the event that the supplier fails. Our flight inclusive cruises, where we are the principal, are financially protected by our “Air Travel Organisers Licence (ATOL 5534) All our clients are issued with an ATOL certificate outlining proof of your protection upon completion of a booking with us.
Cruise-only holidays where we are the principal, are protected under our ABTA (Association of British Travel Agents) bond. (ABTA membership number P7227). ATOL protection extends primarily to clients departing from the UK.